WhatsApp Autochat - Chatbot | Alvi Software Pvt Ltd

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Whatsapp Autochat - Chatbot

Alvi Software developed a comprehensive WhatsApp chatbot solution to streamline customer communications. This robust platform offers team inbox functionality for collaborative responses, contact management, broadcast messaging, template creation, and bot automation to enhance engagement. The solution is tailored to improve interaction efficiency for businesses, supporting customer service teams with a user-friendly interface and seamless integration with WhatsApp.

Category:Chatbot

Technologies: NordJS & Angular

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Our Role

Alvi Software led the complete development of the WhatsApp chatbot, from design to deployment, focusing on scalability, performance, and security. We designed a robust system architecture that seamlessly integrated with WhatsApp’s Business API, prioritizing data encryption for secure communication. Key features included a Team Inbox for efficient query management with intelligent message routing and real-time notifications, and a Contact Management system to organize and segment customer information dynamically. We developed a Broadcast feature optimized for large-scale messaging and regulatory compliance, as well as an intuitive Template and Bot Management system allowing businesses to easily create automated workflows. Our role encompassed ongoing support to ensure the chatbot remained efficient and adaptable to business needs.

Challenge

Real-time Response Management: Integrating real-time messaging with multiple users in a team inbox, ensuring no message was overlooked or delayed.

Scalability of Broadcasts: Managing large-scale broadcast messages without hitting WhatsApp’s rate limits, while maintaining message personalization.

Template and Bot Customization: Building a flexible system to allow businesses to create dynamic message templates and automate responses without developer intervention.

Solution

Efficient Team Collaboration: We implemented an advanced routing system that assigned incoming messages to available team members and tracked response times, ensuring timely and personalized communication.

Optimized Broadcasts: By integrating WhatsApp's official API and optimizing message queues, we ensured broadcasts adhered to WhatsApp's regulations while delivering to large groups without delays.

Intuitive Template and Bot Setup: A user-friendly interface was developed for easy template creation and bot workflows, allowing businesses to manage and customize messages efficiently, with minimal technical expertise required.